Automatic Door & Gate Maintenance

GGS offers inspection and maintenance services for automatic doors and gates, motors, and control systems — starting with diagnosing the fault's cause, through carrying out repairs and testing operation.

The service covers roller shutter, sectional, and glass doors, car barriers, hydraulic bollards, and metal gate motors, based on the system type, its condition, and the availability of suitable components.

Request Maintenance Service Send a Fault Video

Is There a Fault in the Door Right Now?

If the door or gate starts moving abnormally, makes a loud noise, or stops mid-motion, it's best not to keep operating it before it's checked. Follow these steps:

1 Stop using the system if its motion isn't safe.

2 Keep people and vehicles away from the door's path.

3 Don't attempt to remove the motor or control unit.

4 Photograph the whole door and the fault location if possible.

5 Send a photo of the motor's data label.

6 Explain when the fault appeared and what happens during operation.

This information helps form an initial picture, but it doesn't replace a technical inspection when the fault requires a site visit.

Send Fault Details

What Does the Maintenance Service Include?

1 Diagnosing the Fault's Cause

Checking the door or gate and determining whether the issue is mechanical, electrical, or related to the motor or control system.

2 Checking the Motion Components

Reviewing the tracks, wheels, hinges, arms, springs, and moving parts, based on the product type.

3 Checking the Motor

Testing the motor's responsiveness, reviewing its ability to move the door, and confirming there's no overload caused by a mechanical issue.

4 Checking the Control Unit

Reviewing the control panel, wiring, operating commands, remotes, and the components connected to it.

5 Calibrating the Door's Motion

Resetting the open/close limits, balance, alignment, and the motion settings the system supports.

6 Repairing or Replacing Parts

Identifying damaged or worn parts and proposing repair or replacement after clarifying the cost and the part's availability.

7 Testing the System

Operating the door or gate after maintenance to confirm the fault is resolved and the control means respond.

What Systems Does Maintenance Cover?

01 Roller Shutter Door Maintenance Checking the slats, tracks, shaft, motor, and control unit, and addressing difficulty rising or lowering.

02 Sectional Door Maintenance Reviewing the panels, tracks, wheels, springs, motor, and the door's motion balance.

03 Australian Roll-Up Door Maintenance Checking the motion system, tracks, motor, and operating commands, and addressing open/close-related faults.

04 Glass Door Operator Maintenance Checking the operator, belt, sensors, and control unit, and calibrating the door's response and motion.

05 Car Barrier Maintenance Reviewing the barrier unit, arm, motor, control commands, and the operating accessories compatible with the system.

06 Hydraulic Bollard Maintenance Checking the bollard's motion, the operating unit, and the hydraulic and electrical components, based on the system type and condition.

07 Sliding Gate Motor Maintenance Checking the motor, track, wheels, gears, and control unit, and addressing difficulty in the gate's motion.

08 Swing Gate Motor Maintenance Checking the motors, arms, hinges, and mounting posts, and the leaves' open/close sequence.

Request a System Inspection

Signs the Door Needs Maintenance

The door or motor may need inspection when any of the following signs appear:

1 The door stops before fully opening or closing.

2 Slower motion compared to normal operation.

3 The door shaking or moving intermittently.

4 A friction sound or unusual noise.

5 The remote or control panel not responding.

6 The door repeatedly opening or closing without a clear command.

7 The door rubbing against the track or the ground.

8 One of the leaves tilting or sagging.

9 The motor overheating or stopping after several operations.

10 The door coming off its track.

11 The sensors not responding correctly.

12 A visible leak in the hydraulic system.

13 The arm or one of the moving parts being struck.

It's best to request an inspection as soon as the first signs appear, rather than continuing to operate the system until it stops completely.

Preventive Maintenance or Fault Repair?

Preventive Maintenance

Carried out periodically to check the system and detect signs of wear or malfunction before they cause the door to stop. It may include:

Checking the tracks and moving parts.
Reviewing the mounting points.
Testing the motor and control unit.
Calibrating the open/close motion.
Testing the control means and sensors.
Identifying parts that need monitoring or replacement.

Fault Repair

Requested when the system stops or a problem affecting its operation appears, and starts with diagnosing the cause before carrying out the repair. It may include:

Fixing a mechanical issue.
Calibrating or repairing the motor.
Addressing a fault in the control unit.
Fixing the wiring.
Replacing a damaged part.
Reprogramming and testing.

The suitable service type depends on the system's condition and the technical inspection's result.

Why Shouldn't the Motor Be Replaced Before Checking the Door?

The door stopping doesn't always mean the motor is the cause. The fault may result from:

1 Damaged wheels or track.

2 The door sagging or being out of balance.

3 Damaged hinges.

4 An obstruction in the motion path.

5 A problem in the electrical wiring.

6 A fault in the remote or the receiver unit.

7 Incorrect settings on the control panel.

8 A load exceeding the motor's capacity.

Correct diagnosis helps identify the part responsible for the fault and avoids replacing components that don't need changing.

Stages of Executing the Maintenance Service

1 Sending System Details

Send the door or gate type, your city, photos of the system, a description of the fault, and a video if possible.

2 Initial Assessment

The details are reviewed to determine what additional information is needed and whether a site visit is required.

3 Inspection & Diagnosis

The system's components are checked, and the fault's cause and the work needed to fix it are determined.

4 Clarifying the Maintenance Scope

The repair work, required parts, and cost are clarified before any additional work is carried out.

5 Carrying Out the Repair

The approved calibration, repair, or part-replacement work is carried out.

6 Testing & Handover

The door or gate is tested and the motor and control means' response is verified once maintenance is complete.

Automatic Door Maintenance Prices

Maintenance cost varies based on:

The door or gate type. The motor and control system type. The nature of the fault. The time needed for diagnosis and repair. The parts that need replacing. The availability of compatible spare parts. The door's size and how hard it is to reach the components. The need for extra electrical or mechanical work. The system's location and the city. The number of doors or gates that need maintenance.

The repair cost can't be accurately determined from a brief description alone, but sending photos, a video, and the motor's details helps assess the request before the site visit.

Request an Initial Estimate Send a Fault Video

FAQ

Frequently Asked Questions

What door types does GGS maintain?

The service covers roller shutter, sectional, and roll-up doors, glass door operators, car barriers, hydraulic bollards, and sliding and swing gate motors.

Can a system not installed by GGS be maintained?

Yes — send the system's details, model, and photos of the fault, and whether the service can be provided is determined after reviewing the product type and the availability of suitable components.

How often does an automatic door need maintenance?

There's no single interval that suits all systems — it depends on the manufacturer's instructions, the operating rate, the site environment, and the door's condition.

Does the motor need replacing when the door stops?

Not necessarily. The cause may be the track, wheels, wiring, or control unit, so the system must be checked before deciding on replacement.

Are spare parts available for all motors?

Spare part availability depends on the brand, model, and the system's age. The part's availability and compatibility are confirmed before replacement is approved.

What information is needed to request maintenance?

It's best to send the door type, a full photo of the system, a photo of the motor's data label, a description of the fault, your city, and a video showing the problem.

Does GGS offer routine maintenance?

Yes, routine inspection and maintenance can be requested, with its scope and frequency defined based on the system type, operating frequency, and site conditions.

Can the price be determined from photos alone?

Photos can help provide an initial assessment, but some faults require a site inspection before the problem's cause and the final cost can be determined.